Subscription cancellation
Customers may schedule cancellation from the portal. Access normally continues until the end of the current paid period.
Downgrades
A downgrade is normally scheduled for the next renewal date so paid features remain available through the current period.
Project cancellation
Project cancellation terms depend on completed work, committed costs and the accepted proposal.
Data access
You can request an export of your project files by emailing [email protected], including after a service ends.
Contact
Questions about this policy should be directed to [email protected].